Exceeding our clients’ expectations is a commitment which goes beyond providing consistent quality and reliability to delivering lasting value through progressive and sustainable outcomes.
Our Goal: to deliver exceptional service to all clients which embraces the highest levels of corporate governance and ethical standards.
We strongly believe that integrity in dealings with clients is a prerequisite for successful and sustained business relationships.
We operate a highly effective and efficient organisation, focused on meeting and exceeding client objectives. Our aim is to provide products and services which give fair value, consistent quality, reliability and safety in return for fair reward. We operate policies of continual improvement, of both processes and skills of our staff, to take best advantage of advances in technology. This safeguards our operations for the future, ensuring that
we continue to add value to our clients’ business needs.
This is underpinned by a consistent approach to the way we conduct our work. To cater for the wide variety of work we do, we aim for a balance between flexibility in the way we operate and tight control to consistently meet and exceed client expectations.
We have clear and strong lines of communication which allow us to respond quickly and efficiently to clients and market requirements, and our clients receive a consistent service across geographies, sectors and industry areas. Our sales effort, services and delivery capability are aligned in order to ensure that we can successfully and consistently deliver what we promise.
Ethical Business Practices
Good business practices make good business sense.
UGL is strongly committed to conducting all of its business activities in accordance with the highest ethical standards and business practices. We strive to achieve the highest standards of behaviour and accountability and demand that our people are honest in their dealings with each other and all external counterparties. Our people are required to:
- Comply with all laws
- Avoid actual and potential conflicts of interest
- Refrain from giving or receiving improper payments, benefits or other gains
- Provide quality service and good stewardship of assets to all stakeholders
We maintain a zero tolerance approach to any unethical behaviour from our people and maintain rigorous internal processes to ensure that our employees adhere to the laws, regulations and industry codes of conduct that support good business practices.
The foundations for ethical and responsible business practices are embedded in our values of integrity and honesty and openness in communications. The framework to promote these practices across our businesses is reflected in our Code of Ethics, Global Fraud and Anti-Bribery Policy and our Whistleblower Policy.
With an increasing focus on sustainability from our clients, we recognise the importance of working together to achieve our shared goals.
UGL’s partnerships have always been a key element of our business model and today those partnerships are as important as ever. Our partners bring specific expertise including unique technology, process knowledge and skill sets, which combined with UGL’s experience and capabilities, allow us to deliver innovative solutions to sustainability challenges.
Partnering with GE to bring environmental innovation to freight rain haulage.
Find out more >
Commitment to Quality
The services we provide meet the highest personal health and safety and environmental protection standards.
Client satisfaction is the ultimate goal of UGL’s delivery model. To help us achieve this goal, we are focused on ensuring the services we deliver and the products we manufacture meet the quality requirements of our clients around the world.
Through our continual investment in quality, UGL has achieved a global ISO9001 registration under a single certificate, providing our clients with a consistent outcome wherever we do business.
We continually improve our services, products and processes using our quality management system and Six Sigma methodology, and by implementing changes required to maintain registration to the ISO quality standard.
To deliver continuous improvement, we implement an integrated, global approach that recognises the interaction of every function and every activity we undertake. By integrating systems which increase the effectiveness of our people, our ideas, our processes and our suppliers, we strive to keep defects, complaints and impact on the environment to an absolute minimum.