UGL ISO 9001 certifications

Corporate Responsibility > Safety (rectangle pop-up)
Critical Risk Management Program
Keeping our people safe

Keeping our people safe

The Critical Risk Management Program outlines the mandatory minimum standards required to define how we identify, eliminate or manage Critical Risks.

View the Critical Risk Management Program
Critical Risk Management Program
Keeping our people safe

Keeping our people safe

The Critical Risk Management Program outlines the mandatory minimum standards required to define how we identify, eliminate or manage Critical Risks.

View the Critical Risk Management Program

Maintaining employee safety

Safety is a core value at UGL, representing one of the foundations on which our success has been built and embedded in the culture of our company. It is more than just processes and procedures. It is a mindset which puts our people first and cares for their well-being above all else.

Achieving an accident-free workplace is a two-way commitment. Our businesses are committed to providing a workplace that is in compliance with all applicable occupational health & safety (OH&S) laws and regulations and in conformance to UGL's performance standards. In return, UGL expects individuals to refuse to take any action considered unsafe, confront others acting in an unsafe manner and immediately stop any unsafe actions.

Ensuring a safe work environment also makes good business sense because a strong safety record reduces costs and enhances productivity. When we care for our people, the results have a positive effect on most other aspects of our operations. A good reputation as a safe operator also makes us an employer of choice for current and new employees.

A proactive approach to safety

A responsibility of every UGL employee

Instilling a culture of safety starts with our Board and Managing Director & CEO and extends through our management levels to everyone who is working somewhere around the world representing UGL. Across all of our operations, our USafe culture emphasises responsibilities for personal safety and that of the people around us, from our colleagues, to our clients, to our communities of operation.

Achieving our safety vision requires strong leadership and commitment from all of our people. This means establishing clear roles, responsibilities and accountabilities for individuals and teams at all levels of UGL. Our leaders are the role models that embody and communicate UGL’s core values to our people, including the importance of safety. Our people are encouraged to be proactive, raising potential safety concerns before they arise, so we can anticipate and respond quickly, developing better ways to work safely.

UGL’s approach identifies nine elements for building a safe workplace and creating a strong safety culture.

1. Leadership and personal commitment
UGL leaders have a responsibility to create and promote a safe workplace by being active and visible in the field, participating in site safety and health committees, interacting positively with our people and coaching them on good safety behaviours. UGL encourages all employees to be safety leaders, speaking up about any safety concerns and taking personal responsibility for their safety and the well-being of co-workers.

2. Training and competence
UGL ensures that every employee has training to obtain the skills and knowledge to perform their job safely. UGL provides employees, contractors, and visitors with orientation, refresher courses, and numerous other programs that reinforce the safety culture.

3. Risk management
An annual risk assessment at each site identifies risks and the controls to put in place to mitigate them. UGL people use procedures such as field level and formal risk assessments to identify and eliminate or control hazards. All work site changes require planning, training and communication. A management-of-change process is in place at every site.

4. Operational controls and procedures
Safety risks and hazards can be eliminated or mitigated to help prevent incidents. UGL sites are equipped with personal protective equipment standards, mobile equipment guidelines, health exposure controls, and many other standards and procedures to protect the well-being of employees. Regular monitoring ensures controls are effective.

5. Health and wellness
Poor health increases safety risk, so UGL monitors all sites to ensure they are meeting industrial hygiene standards, including regulations on dust, noise control, and ergonomics. UGL also promotes wellness, including stop-smoking programs, fatigue management, travel security training, and other initiatives.

6. Contractor controls
Contractors on UGL sites must meet the same high safety standards as the company's own employees. Safety record is an important factor in contractor selection, and UGL monitors safety performance throughout the contract.

7. Incident investigation
All incidents are investigated to determine the root cause and prevent future events.

8. Emergency preparedness
Safety systems aim to prevent all incidents; however, UGL also maintains a high degree of emergency preparedness. UGL teams receive special training on rescue, illness, fire, chemical release, natural disasters, terrorist activity and various other potential emergencies. Each site has people and supplies in place, with teams practiced in implementing an emergency response plan.

9. Performance measurement and assessment
UGL monitors the safety performance of every office and site location. The company conducts regular reviews and audits of guidelines, standards and systems to identify areas for improvement, test compliance and ensure a high standard.

By implementing strong programs and processes in each of these nine areas, UGL works to ensure a safe workplace and a culture that ensures safety is our top priority.

Ensuring a secure work environment

Protection of our people and our communities

Respect and protection of our own people and for members of the local communities in which we operate are key considerations in determining our approach to security. UGL has numerous proactive programs to protect people, ranging from stringent access controls at sites to specialised training for personnel on how to avoid security risks while travelling or working in remote locations. We encourage all individuals in the company to take responsibility for their own security, and we empower them to play a role.

UGL’s ability to accurately identify, assess, and monitor risks present in our operating environment is critical to the security of our people, our local communities of operation and our assets. At each of our operational sites, we continuously adapt to changing social, political, economic, and security contexts and aim to maintain productive two-way dialogue with local communities and government officials.

Our approach to security reflects best practice standards to protect our people, our communities and our assets and we continuously review and improve these standards as practices evolve.

Employee Security

To ensure the personal risk to employees at work or travelling for work, from terrorism, criminal acts or natural disasters is as low as reasonable practical, the following provisions/guidance have been established:

  • Provision of current risk information for travel and destinations from the Department of Foreign Affairs
  • The use of company approved modes of transport
  • The use of company approved operators of transport
  • Provision of (briefing sheets) managing risk in hotels and in foreign locations
  • Provision of briefing sheets for managing risk in Public Transport terminals
Critical Risk Control Protocol

There is nothing more important than keeping our people safe.

From experience gained across the high risk industries in which we work, we have identified where our greatest exposures to fatal or permanently disabling injuries lie.

From those insights we have determined UGL’s Critical Risks.

To address these Critical Risks, we have developed the Critical Risk Control (CRC) Protocol. The CRC Protocol outlines the mandatory minimum standards required to achieve a step change across our business; specifically defining how we identify, eliminate or manage Critical Risks. The CRC Protocol highlights the most important safety controls from the existing Health and Safety Management system.


Given the importance we place on the safety of our people, our commitment starts at the most senior levels of our company. We have an established Health, Safety, Security & Environment (HSSE) Committee which comprises two independent non-executive directors and the Managing Director & CEO. The Committee meets at least twice annually.

The principal functions of the Committee are to set strategies for occupational health, safety, security and environmental issues, and monitor compliance with policies and procedures that have been put in place to underpin the following goals:

  • No person should suffer injury or illness arising from their working responsibilities or from the  wider context surrounding their work location, either within or on behalf of UGL.
  • UGL’s operations should not infringe on the quality of the environment, the aim being to contribute to improving the environment wherever this rests within the company’s capabilities.
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