MTM has established a state-of-the-art train maintenance facility at Craigieburn, a modern training academy at South Kensington and a passenger experience regime that seeks to make train travel enjoyable and accessible for everyone. 

MTM continues to develop practices that improve the operational performance of the railway, underpinned by a strong focus on innovation, creating a better future for rail customers in the city of Melbourne.

To promote collaboration and knowledge-sharing among shareholders, employees and stakeholders, MTM has developed many initiatives to strengthen relationships and ensure adherence to best practice:

• MTM, working with Transport for Victoria, Rail Projects Victoria, Public Transport Victoria, VicTrack, V/Line, Yarra Trams and LXRA, has launched the Rail Industry Academy – a body that promotes, develops and governs rail-related training programs and training providers.
• MTM has regular meetings with Industrial Relations Victoria and Union representatives regarding industrial relations matters.
• Key personnel and employees attend leadership forums and symposiums regularly to share knowledge and best practice.
• MTM works with Public Transport Victoria in a Network Development Partnership to identify innovative transport solutions. The partnership is a primary vehicle to spur innovative practices in critical areas that impact on passengers and the wider community.